Delivery App Privacy Policy
This policy applies specifically to the Dineezy Delivery Android app used by our delivery partners. Package: com.dineezy.delivery
Last updated: August 25, 2026
Background Location Notice
The Dineezy Delivery app collects location data in the background. This is essential so customers can see your live delivery position on their tracking screen even when the app is minimised. A foreground service notification is always shown whenever background tracking is active. You can stop tracking at any time by going offline or revoking location permission.
1. Introduction
Welcome to the Dineezy Deliveryapp ("App", "we", "our", or "us"). This Privacy Policy explains how Dineezy collects, uses, discloses, and safeguards your information when you use our delivery partner mobile application available on the Google Play Store. By installing or using the App, you agree to the practices described in this policy.
2. Information We Collect
We collect the following categories of information from delivery partners:
Phone Number
Used for OTP-based authentication via WhatsApp. Required to create and verify your account.
Name & Email
Collected during profile setup. Your name is shared with customers and restaurants during active deliveries.
Precise Location (GPS)
Collected in the foreground and background. Used for live delivery tracking and online presence. See Section 3 for full details.
Device & FCM Token
A Firebase Cloud Messaging token and an installation ID are stored to send you push notifications for new orders and updates.
Device Information
Platform (Android), app version, and notification permission status are stored to manage your device registration.
3. Location Data — Foreground & Background
Important: Background Location Use
This app collects location data in the background even when the app is closed or not in use. This is required to share your live GPS position with customers during active food deliveries.
Foreground Location — collected while you have the app open and an active delivery in progress. Used to show your real-time position on the map.
Background Location — collected via a foreground service (a persistent Android notification is always visible when location tracking is active) in two scenarios:
- Active delivery tracking: Your GPS coordinates are sent to Firebase Firestore so the customer can see your live location on their tracking map during their order.
- Online presence:When you mark yourself as "Online", your approximate location is shared with nearby restaurants so they can estimate your distance when assigning orders.
Location tracking stops immediately when you complete or reject a delivery, or when you go offline. You can also revoke location access at any time through your device Settings → App Permissions.
Location data is never sold to third parties and is never used for advertising purposes.
4. How We Use Your Information
- Authenticate your account — via OTP verification
- Assign delivery orders — by matching you to nearby restaurants
- Share your live location with customers — during active deliveries only
- Send push notifications — for new order offers, order updates, and settlement alerts
- Manage your earnings & settlements — through your in-app wallet
- Maintain your online/offline status — visible to the restaurant you are serving
- Improve our services — through aggregated, anonymous usage analytics
6. Data Retention
Live location data — overwritten with each new GPS update during a delivery. Cleared from our database when the delivery ends.
Account data (name, phone, email) — retained for as long as your account is active.
FCM tokens — retained until you uninstall the app or revoke notification permission.
Deletion: You may request account deletion at any time by contacting [email protected]. All personal data will be erased within 30 days.
7. Data Security
All data is transmitted over HTTPS/TLS. Location data is written directly to Firebase using authenticated Firestore rules — only authorised app clients can write to your documents.
Authentication tokens are stored in Android's Secure Enclave via expo-secure-store, not in plain SharedPreferences.
No method of transmission over the internet is 100% secure. We use reasonable measures but cannot guarantee absolute security.
8. Your Rights & Controls
- Revoke location permission any time via Android Settings → Apps → Dineezy Delivery → Permissions
- Disable notifications via Android Settings → Apps → Dineezy Delivery → Notifications
- Go offline in the app to immediately stop presence and delivery location tracking
- Request a copy of your personal data by emailing [email protected]
- Request account and data deletion by emailing [email protected]
9. Children's Privacy
The Dineezy Delivery app is intended for delivery partners who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that a person under 18 has created an account, we will delete their information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version. Material changes will be communicated via an in-app notification. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Support: [email protected]
Phone: +91 63940 57814
Address: Saket Nagar, Kanpur, Uttar Pradesh, India
This Privacy Policy is effective as of August 25, 2026 and applies exclusively to the Dineezy Delivery Android application (com.dineezy.delivery).