Last updated: November 28, 2025
Refund & Cancellation Policy
At Dineezy, we strive to provide excellent service and ensure customer satisfaction. This policy outlines our refund and cancellation procedures for orders placed through our platform. We understand that sometimes things don't go as planned, and we're here to help make it right.
Important Notice
All refund requests are subject to verification and approval. Refunds will be processed to the original payment method used for the order. Processing times may vary depending on your bank or payment provider.
Refund Scenarios
Order Cancelled Before Preparation
Full refund within 2-4 business days
Within 15 minutes of order placement
Order Delayed Beyond Expected Time
Partial refund or store credit
More than 30 minutes delay
Wrong Order Delivered
Full refund + replacement order
Immediate upon verification
Food Quality Issues
Full refund or replacement
Within 2 hours of delivery
Order Cancellation Policy
Pre-Order Cancellations
- Orders can be cancelled within 15 minutes of placement without any charges
- Cancellations after 15 minutes but before preparation starts may incur a small processing fee
- Once food preparation begins, cancellation is not possible
- Special orders or custom items may have different cancellation terms
Reservation Cancellations
- Reservations can be cancelled up to 2 hours before the scheduled time
- Cancellations within 2 hours may result in a cancellation fee
- No-show reservations may be charged the full reservation amount
- Group reservations (8+ people) require 24-hour notice for cancellation
Subscription Cancellations
- Monthly subscriptions can be cancelled anytime before the next billing cycle
- Annual subscriptions can be cancelled within 30 days for a full refund
- Usage-based fees are non-refundable
- Cancellation requests must be submitted through your account dashboard
Refund Process
Contact Support
Reach out to our customer support team via phone, email, or live chat
Provide Details
Share your order number and reason for refund request
Verification
Our team will verify the details and process your request
Refund Processing
Refund will be processed to your original payment method
Refund Timeline
Credit/Debit Cards
2-5 business days
UPI Payments
1-3 business days
Digital Wallets
3-7 business days
Bank Transfers
5-10 business days
Non-Refundable Items
The following items and situations are generally not eligible for refunds:
- Orders that have been delivered and accepted by the customer
- Custom orders or special dietary requirements that were fulfilled correctly
- Orders cancelled after food preparation has begun
- Service fees and delivery charges (unless the order was cancelled before preparation)
- Gift cards and promotional credits
- Orders placed during promotional periods with specific terms
- Damages caused by customer negligence or misuse
Dispute Resolution
If you disagree with our refund decision, you can:
- Contact our customer support team for a second review
- Provide additional documentation or evidence to support your claim
- Request to speak with a supervisor or manager
- Submit a formal complaint through our feedback system
We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.
Contact Us for Refunds
To request a refund or cancellation, please contact us through any of the following methods:
Customer Support
Phone: +916394575814, +916389055071
Email: webifyit.in@gmail.com
Refund Department
Email: webifyit.in@gmail.com
Response Time: Within 24 hours
Business Hours: Mon-Fri, 9 AM - 6 PM
Policy Updates
We reserve the right to modify this refund and cancellation policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about our refund procedures.
This Refund & Cancellation Policy is effective as of the date listed above and applies to all orders placed through the Dineezy platform.